Bittium Tough Mobile™ CHighest Level of Security

Highest level of security means that the device has been designed to meet even the highest governmental grade security requirements.

Tough Mobile 2 C has been designed for ultra secure use, starting from tamper-proofed mechanics to always-on security monitoring of electronics and hardened software solutions utilizing the Android 9 operating system.

Security is always based on hardware originated tamper proof security solutions.

Smartphone’s unique HW security solutions and multilayered security structure are reinforced with the dual-boot functionality, running two completely separate and hardened operating systems on a single platform: Confidential and Personal.

Bittium highest security also means that the device has been designed and manufactured by a trusted vendor in Finland.

Tough Mobile 2 C’s security is built in layers, both in hardware and software.

The security built in the hardware protects data at rest. Security starts from the design and manufacturing of the device, including a hardware secure element that for example stores all authentication data and encryption keys. For software-based security Tough Mobile 2 C always comes with Bittium Secure Suite™ full set of services for securing the data in transit.

The hardware secure element provides for example user authentication services for Android, stores device encryption keys and provides cryptographic operations. If the Android OS becomes compromised with malware with access to everything, it still would not be able to access the contents of the secure element.

Secure element also controls the tamper detection feature of the device – even if the device’s main battery has run out. The secure element is powered by its own backup battery.

All data in Tough Mobile 2 C is encrypted with AES-256 encryption. Tough Mobile 2 C supports also encryption for data in SD cards. Data in transit is encrypted with Bittium SafeMove® Mobile VPN included in Bittium Secure Suite.

Tough Mobile 2 C’s secure element detects if someone is trying to for example drill, open, disassemble, or precision cut the device. If tampering is detected, the secure element cryptographically erases all data from the device, even if the main battery has ran out of power. The secure element is powered by its own rechargeable backup battery.

Tough Mobile 2 C is tamper-proofed, which means that the phone detects if it is dismantled or the SIM slot is opened. For security reasons all data is cryptographically erased in case of dismantling. When the SIM slot is opened, device locks instantly and only the device’s original user can dismiss notification of SIM slot opening by authenticating to the device and continue using the device.

Tough Mobile 2 C can be used only with Bittium signed firmware delivered by Bittium. Device utilizes secure/trusted boot, OS rollback prevention and the device is non-rootable. In each start up the device checks firmware and hardware integrity. For additional security layer, Bittium Secure Suite can be used to remotely attest the device firmware and hardware.

Bittium Secure Suite is an advanced software product that complements Bittium Tough Mobile 2 C with a full set of services for secure communications, including MDM, VPN, remote attestation and application whitelisting. It is available for both private and public organizations, and requires installation of a back-end server, which is provided either as a dedicated IT service or hosted by the customer.

Tough Mobile 2 C is always complemented with Bittium Secure Suite software which has Bittium SafeMove® Mobile VPN client software pre-installed to secure data in transit. Please contact us for more information and for starting a Bittium Secure Suite trial.

Tough Mobile 2 C device supports also any 3rd party VPN solutions supported by Android 9.

Both operating systems support Multicontainer feature, enabling the use of several secure, isolated workspaces within one operating system, preventing data contamination between applications/services located in container workspaces. With Multicontainer, it is possible to use classified data and services from several separate organizations as each container workspace isolates applications, data and network traffic from all other workspace containers.

User can switch between the different workspaces by swiping sideways from the home screen.

Services within the workspaces are protected and managed with Bittium Secure Suite. Services in workspace containers can connect to isolated back-ends via container-specific VPN tunnels, providing unique data-in-transit protection for each workspace.

Multicontainer solution is enabled with the Bittium Secure Suite back-end system as each container uses its own VPN tunnel and server environment for isolating and encrypting data in transit. Please contact us to get the complete solution for your organization.

Multicontainer solution is enabled and controlled with Bittium Secure Suite back-end system.

With Privacy Mode the user can prevent eavesdropping and spying through device by disabling microphones, Bluetooth, cameras and reducing sensor accuracy on the device at the hardware-level. Privacy Mode can be activated/deactivated by pressing and holding the privacy button, which is the topmost button on the right-hand side of the phone. A green indicator light starts blinking on the front side of the phone when Privacy Mode is active.

Making encrypted calls is possible with dedicated secure voice applications, which are available from Bittium and its solution partners. Please contact us for more information.

For example, Tough Mobile 2 C’s security/encryption key management, user authentication and true random number generation are moved from Android to Bittium hardware-based secure element. If you would like to discuss what additional hardenings have been made, please contact us.

Tough Mobile 2 C is provided with a Fast Wipe functionality to erase all data in emergency situations. User can trigger Fast Wipe from drop-down menu by pressing the red Fast Wipe icon and giving the device PIN.

All Tough Mobile 2 C updates are delivered Over-The-Air (OTA).

Bittium Secure Suite allows full control over which devices are updated, when, and with which firmware. The OTA delivery can also be protected by VPN. Bittium can also provide its customers with professional service tools for local updates.

Yes, Tough Mobile 2 C has been designed to be certified for national security purposes. CONFIDENTIAL level approvals are in progress. Device and manufacturing audits are possible for certification purposes.

Use of the emergency button requires a separate application providing the functionality. When the suitable application supporting Bittium emergency button has been installed, go to Settings → Buttons → Emergency Button Function and select Emergency application from the list.

Use of the PTT/PTV button requires a separate application providing the functionality. When the suitable application supporting Bittium PTT button has been installed, go to Settings → Buttons → PTT Button Function and select PTT application from the list.

MIL-STD-810G is a US military standard that defines a broad set of environmental (such as shock, vibration, temperature, humidity) requirements for mobile devices that are designed for use in harsh environments. Tough Mobile 2 C has been tested against the MIL-STD-810G shock and drop standards.

IP67 level water and dust resistant means that the device is built to be protected from dust and is operational after being submerged in 1 meter of water for 30 minutes. IP67 does not mean that device is designed to be used underwater.

Yes, Tough Mobile 2 C supports Dual SIM Dual Standby and has dual nano-SIM slots.

Yes, Tough Mobile 2 C has a combined nano-SIM/MicroSD expansion slot which can be used to provide up to 256GB of additional memory/storage.

Yes, Tough Mobile 2 C supports external keyboards and displays via its USB-C connector in Personal mode only.

You can take screenshots by pressing and holding the Power button until pop-up menu appears. From pop-up menu select “Screenshot”. If containers are enabled, taking screenshots is disabled by default.

Tough Mobile 2 C has a 3000mAh embedded battery. Due to the device’s highly optimized power management, it will provide up to 460h standby time and up to 20h talk times. Actual results may vary depending on usage and environmental factors.

To make your battery last longer, you have multiple options.

Turn off tethering and hotspots when you’re not using them, go to Settings -> Network & Internet -> Hotspot & tethering -> Wi-Fi hotspot.

Turn off your Wi-Fi and Wi-Fi scanning when you are not using them, go to Settings -> Network & Internet -> Wi-Fi.

Turn off your Bluetooth when you are not using it, go to Settings -> Connected devices -> Connection preferences -> Bluetooth.

Turn off location when it is not necessary, go to Settings -> Security & location -> Location. Note that some applications and features don’t work without location services.

Turn off Google apps automatic downloads and updates;

go to Google Play -> Settings -> App download preference -> Ask me every time.

go to Google Play -> Settings -> Auto-Update apps -> Don’t auto-update apps.

Bittium can provide Tough Mobile 2 C with either EU, UK or US charger plugs.

Make sure the device is powered off.

Press ‘volume up’ button and keep it pressed -> press the ‘power’ button shortly and release it.

You should now enter the screen where you see an Android robot icon and text ‘no command’.

-> Release ‘volume up’ key -> press the ‘power’ key, keep it pressed and press shortly ‘volume up’ key -> release ‘power’ key.

You should now enter the recovery menu where you can perform a factory reset. Use volume up and down keys for navigation, ‘power’ key for menu item selection.

Note: If ‘power’ key is pressed over 10s, the phone will automatically restart. Start over from the beginning if this happens.

Product warranty for Bittium Tough Mobile 2 C is one (1) year, including all accessories provided in the sales box, against defects in materials or workmanship. If the device is found to be defective within the one year warranty period, Bittium will repair or replace it with a new or refurbished device, at its option, at no charge to the customer, except as set forth below.

This warranty does not cover cosmetic damage, or device failure caused by liquid damages, or damage due to misuse, abuse, negligence, accident, modification or disassembly of any part of the device. The warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by Bittium to service this Tough Mobile 2 C.

Yes, private and public organizations can purchase Extended Warranty for additional 12-36 months. Please contact us for more information.

All Tough Mobile 2 C updates are delivered Over-The-Air (OTA).

Bittium Secure Suite allows full control over which devices are updated, when and with which firmware. The OTA delivery can also be protected by VPN. Bittium can also provide its customers with professional service tools for local updates.

Bittium offers a replacement service if there is a need to replace the battery. Distributors and partners, please visit the Bittium Tough Mobile Support Portal for Partners to submit service requests. If you do not have an account for the Support Portal, please fill the Bittium Tough Mobile Support Request Form to make your service request.

Please first read through all the FAQ and Support information on the Tough Mobile 2 C webpage.

If your problem is not solved, distributors and partners please visit the Bittium Tough Mobile Support Portal for Partners to submit error reports, support requests, service requests, and feature requests. If you don’t have an account for the Support Portal, please fill the Bittium Tough Mobile Support Request Form to make your support request.